Cookie Policy

Last updated: January 8, 2024

This Cookie Policy describes how Website Factory Builders use cookies and similar web technologies to provide, customize, evaluate, improve, promote and protect our Services.

What is a Cookie?

A cookie is a small file of letters and numbers downloaded on to your computer when you access certain websites. In general, cookies allow a website to recognise a user’s computer.

The most important thing to know about cookies placed by Website Factory is that they make our website a bit more user-friendly, for example, by remembering site preferences.

Why we use Cookies?

We use these cookies and other similar technologies for a number of purposes, including:

• Keeping you signed in
• Keeping your preferences
• To provide you with the service you chose to receive from us
• Understanding how you use our website
• To monitor and analyse the performance, operation, and effectiveness in order to improve the Website Factory Platform
• To understand and improve the impact of our marketing campaigns
• For security needs and fraud-protection purposes and in order to identify and prevent cyber-attacks​

Cookies that are used by websitefactory.ke should be divided into two types:

• “First-party Cookies” - Cookies that are placed by Website Factory
• “Third-party Cookies” - Cookies that are placed and used by third-party companies which are Website Factory’s partners

​Note that websitefactory.ke cannot access third-party cookies; nor can other third-party organisations access the data in the cookies we use on our website. Website Factory doesn't allow third-parties to use the cookies for any purpose other than those described in the next sections.

Cookie duration

Depending on their function, Cookies may have different durations. There are session cookies and persistent cookies:

• Session cookies only last for your online session. It means that the browser deletes these cookies once you close your browser
• Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie

Cookie categories

The cookies used on our website fall into one of four categories: 

• Essential Cookies let you move around the website and use essential features like secure and private areas.
• Analytic Cookies let us understand how you use our website (e.g. which pages you visit), to provide statistics on how our website is used, improve the website by identifying any errors, and performance issues.
• Functional cookies are cookies used to remember choices users make to improve their experience (e.g. language).
• Marketing cookies are used to collect information about the impact of our marketing campaigns performed in other websites on users and non-users.

Advertising and/or analytics cookies Website Factory uses

We use third-party advertising and analytics tools to help us measure traffic and usage trends for the Service and to share offers with individuals who may be interested in our Services. The Services primarily use the following advertising and/or analytical tools, for which we include relevant privacy information and opt-out options:

• Google Analytics and Google Adwords‍ - Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You may also learn more about how Google collects and processes data specifically in connection with Google Analytics. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on.
• Facebook Pixel and Remarketing Service‍ - Facebook’s use of information collected is set forth in its Privacy Policy. You may opt out of Facebook’s interest-based ads.
• SendinBlue - Used for email correspondence, Sendinblue's use of information collected can be found in its Privacy Policy.
• Zendesk - Used for ticketing and support, Zendesk's use of information collected can be found in its Privacy Policy.
• Paddle - Used for payment processing, Paddle's use of information collected can be found in its Privacy Policy.
• Hotjar - Used for analytics and how users are using our website, Hotjar's use of information collected can be found in its Privacy Policy.
• AWIN - Affiliate marketing network, AWIN's use of information collected can be found in its Privacy Policy.

Managing Cookies

To find out more about cookies, including how to see what cookies have been set and understand how to manage, delete and block them, visit aboutcookies.org or allaboutcookies.org.

Alternately, it is also possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser.

Please note that deleting our cookies, disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.

To opt out from and prevent your data from being used by Google Analytics across all websites, check out these instructions.

We may update this Cookie Policy. We encourage you to periodically review this page for the latest information about cookies set by Website Factory.